Recruitment

Bringing the right people into our team is vital to our performance and growth. In this section we’ve set out processes and tools to help you recruit efficiently and successfully.  Read More…

Employment Agreement

The terms of our employment agreements are binding obligations on both us and our employees. Different employees within your team  (i.e. salaried and waged)  may have some different terms and conditions. To manage your team you need to understand their terms and conditions of employment and be able to interpret and apply them from day to day.  This section sets out and explains our various employment agreements.   Read More…

Onboarding

Having hired the right person, it’s important that they are inducted in such a way that they feel welcome, know what is expected of them, and become fully effective as quickly as possible.  As their manager you have overall responsibility for ensuring a fast, high quality induction though others may be involved.  This section will help you meet your induction responsibilities.  Read More…

Setting Expectations

It’s an important part of your role to set expectations and standards with employees and talk about what excellent performance looks like.  You would have these conversations with new employees or any employee when their performance drops or their responsibilities or priorities change.  This section shows you how to plan and hold these important conversations. Read More…

Health and Safety

A key part of our mission is to create a healthy and safe environment, for everyone who works for us and for our customers and visitors.  Health and Safety is a “people” challenge and to be successful we need the participation and support of everyone.  This section spells out our approach to Health and Safety and what you need to do. Read more…]

Well Being

We actively support the health and well-being of team members.  As managers, it’s our responsibility to be active in this area.  To assist team members with their wellbeing we offer staff a range of benefits to enhance their wellbeing.   Read more…

Growing Engagement

Team member engagement is the measure of a team member’s positive or negative emotional attachment to their job, colleagues and organisation that profoundly influences their willingness to learn and perform at work. Engagement is vital to our success.  Read more…