Ultimately, our ability as managers is measured by what our team members do, not by what we do ourselves. We need our team more than they need us. So, your primary role is to create and maintain a highly engaged team, if you do that the results will follow.
What is team member engagement and why does it matter?
Team member engagement is the measure of a team member’s positive or negative emotional attachment to their job, colleagues and organisation that profoundly influences their willingness to learn and perform at work.
Engagement is vital to our success because it drives retention, performance, customer service, discretionary effort and ultimately determines whether we will achieve our mission. Research shows that as manager you have the greatest influence on your team’s engagement levels. The people you hire, the climate and standards you set, the behavior you encourage or discourage, the feedback you give, the development opportunities you create all contribute to engagement and hence to the performance of your team.
“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” Anne Mulcahy
“To win in the market place you must first win in the work place.” Doug Conant
“Always treat your employees exactly as you want them to treat your best customers”. Stephen Covey