Reward, remuneration & recognition

The purpose of our remuneration, benefits and recognition programs are to ensure employees are fairly remunerated and recognized for their contribution to the business. As managers we play an important role in ensuring our team are fairly rewarded. Set out below are the key elements of our reward system including information about your role in our various programs and support to help you deliver on your responsibilities in this area.

Our remuneration approach

  • Good performance rewarded – poor performance is not.
  • Use incentive schemes to boost business results.
  • Overall business results influence individual remuneration.
  • Use short term and longer term rewards to motivate performance over the  longer term.
  • Transparent criteria for salary review.
  • Use job grading systems to achieve internal and external comparability and  fairness.
  • Base salary positioning is typically market average.
  • Communicate our investment in them to people who work for us.
  • Reward approach should be understood by all.
  • Sustainable: attract, retain and motivate people over the long term.
  • Objective: we will make full use of objective measures and moderation to  achieve fairness.
  • Fair and consistent: similar inputs will yield similar outputs.
  • Affordable: i.e. we need to live within our means

Salary, bonus and benefits

Our remuneration package includes a combination of salary, bonus and benefits as follows;

  • Salary: We pay competitive market salaries. Each year we benchmark salaries internally and externally to make sure what we pay reflects the market. Detail of the annual review process is provided below.
  • Bonus: We have a discretionary bonus system. Not all employees participate and the basis of the bonus opportunity is different for different groups. Employees may be offered the opportunity to participate in the bonus scheme either when they join the business after a minimum qualifying period.
  • Benefits: The company offers a range of benefits to employees including our EAP scheme and the opportunity to join our group Southern Cross medical insurance scheme and receive subsidised rates.

Annual salary review process


All permanent employees are entitled to an annual salary review.  Note: We guarantee a review of salary, not a guarantee of an increase on that salary.  All salary reviews and salary movements are effective from 1 April. Unless there is a job change or an exceptional circumstance, salaries are not reviewed or adjusted at any other time of the year. Factors that influence the review and the review process are explained below.

Factors that drive the salary review:

Review Factors
  • Business performance and the available budget.
  • CPI – Movements in the cost of living over the last 12 month period.
  • External benchmark – what are other companies in NZ paying for similar roles?
  • Internal benchmark – what are we paying other similar roles in the business?
  • Pay for performance.
  • Individual achievement of objectives.
  • Individual demonstration of team behaviours and values.
  • Retention of key talent.
  • Date of previous salary movement.

The review process

As a manager there are 5 Steps involved in our annual remuneration cycle (beginning at Step 6). They are set out below including guidance for each step.

The first step in our annual remuneration process involves senior managers developing remuneration recommendations for each employee taking into account a range of factors including; business performance (and budget) CPI movements, internal and external benchmarking, individual performance and behaviour.
Working with HR senior managers finalise remuneration recommendations for MD approval and then discussion with individual employees.
Managers explain and discuss remuneration review outcomes with individual employees and the outcomes are then finalised.
Salary changes implemented.

Handling requests for pay rises

The question of pay rises is dealt with at remuneration review time, but employees sometimes ask for a pay rise between cycles.  It’s important to respond promptly and resolve these issues.

Generally remuneration reviews outside the annual cycle will not be available however, you may make a case for a change in remuneration for an employee. The application should be signed by your manager accompanied by evidence and/or justification for the increase. The application should then be submitted to the CEO for approval.

Your response to a request for a pay rise should depend on the reasons given for wanting a pay rise:

Requests based on change to job content
For changes in job content to warrant a pay increase those changes need to have significantly increased the level of responsibility, complexity, decision making authority, skill or experience required. Simply adding more work of a similar level of complexity, responsibility doesn’t make the job ‘bigger’.  For example if the size of the persons team increases from 3 to 4 that probably doesn’t make it a significantly bigger job.
Requests based on wrong current job description
Employees and their managers should check the accuracy of job descriptions annually at their initial discussion.  An inaccurate job description wouldn’t justify a pay review unless the job was significantly ‘bigger’ than currently described (see above) and the salary had been set based on the ‘out of date’ information on the size, complexity etc of the job.  It would be highly unusual to review a job description mid-year if the job content hadn’t substantively changed.
Requests based on an external job offer received

Occasionally employees say they have an external offer, for more money and ask if you will match it for them to stay.  Discuss these requests with your manager and ask for information from the employee about the role so you can gain some understanding of the position compared to the employee’s current role.  Experience shows that most often these employees will leave soon after whatever your response.

Requests based on their being a high performer
These should be dealt with at next annual review.